Tenancy Sustainment and Floating Support Officer

We are currently recruiting for three Tenancy Sustainment and Floating Support Officers on a fixed term contract until 31st March 2026

All about the Role

The purpose of the role is to provide a Tenancy Sustainment and Housing Related Support Service, to individuals and families living within Peterborough's directly managed temporary accommodation 
both in a hostel or self-contained accommodation.

Undertake initial assessments and work with customers to agree support goals and provide support and guidance to work towards achieving those goals

To provide support including making onward referrals and signposting to other services for those who are in temporary accommodation around multiple issues including but not limited to:
• Mental Health
• Physical health and wellbeing
• Substance and alcohol misuse
• Debt and welfare benefits
• Domestic Abuse
• Employability
• Budgeting skills and tenancy readiness skills
• Refugees who have recently left Home Office accommodation

All about our Team

This is a fantastic opportunity to join the housing needs team supporting vulnerable clients within interim accommodation.

We are a very passionate team who always strive to go above and beyond. 

All about You

The successful candidates will need to have experience of working with vulnerable people and be confident in communicating with clients and partners in all circumstances. 

You will have strong organizational skills, with the ability to work independently and also within a team

All about our Benefits 
We value our colleagues and have developed a number of benefits in addition to our generous annual leave starting at 25 days + bank holidays, sick pay and local government pension scheme… 

• Access to a range of benefits via Vivup, including in-store and online discounts as well as our Cycle to Work and Home & Electronics schemes 
• Buy up to 10 days additional annual leave (pro-rata)  
• Access to car lease scheme 
• Take your bank holidays flexibly to better suit your personal circumstances 
• Make Additional Voluntary Contributions (Shared Cost AVCs) to your pension with tax and National Insurance savings 
• Access to development opportunities including apprenticeships to support your personal and professional growth 
• Paid volunteering hours each year so you can make a positive impact on our community during your normal working day 
• Access to our equality, diversity and inclusion network 
• Opportunities to receive Employee Recognition Awards 

All about our Commitments 
We are proud to be an equal opportunities employer, dedicated to fostering diversity, advancing equity, and building an inclusive workplace for everyone. We welcome applications from individuals of all backgrounds and particularly encourage those from underrepresented groups, including disabled people, care leavers, and individuals from minority ethnic communities. Your unique perspectives and experiences are encouraged and valued and will play a vital role in our success. 

We are committed to making our recruitment process as accessible as possible. If you are disabled and require any reasonable adjustments during the application or interview process, please contact pccrecruitment@peterborough.gov.uk  we will work with you to meet your needs. 

Appointment to this post will be subject to the outcome of an Enhanced Disclosure obtained through the Disclosure and Barring Service. The Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff and volunteers to share this commitment