All about the Role 

This role plays a crucial part in ensuring the smooth operation of fostering administrative processes by providing high-quality administrative support.

Liaising with colleagues, professionals, and members of the public over the phone, via email and face-to-face is an integral part of this role, and therefore excellent communication and customer service skills are essential alongside a good understanding of the importance of confidentiality and data protection.

You will work in a hybrid model, combining home-based work with in-office collaboration at Sand Martin House in Peterborough.  

Key Responsibilities:

• Provide comprehensive administrative support to the Fostering Service.
• Process foster carer and special guardianship applications and support annual review procedures.
• Complete statutory checks within required timescales and maintain accurate records.
• Liaise professionally with medical advisors, social workers, foster carers, and other key stakeholders via email, telephone, and letter.
• Process invoices, maintain financial records, and manage data within Excel and other Council software.
• Support the Foster Panel when required, including occasional minute-taking (desirable but not essential).
• Ensure compliance with data protection and confidentiality policies in all communications.
  
  

All about our Team

The fostering service is a friendly and supportive team.

We are fully committed to making sure that our children in care, live in foster homes where they are nurtured and receive warm therapeutic care which will support them to reach their full potential.

We are so fortunate to have the backing and support from the whole council, all our leaders and committed foster carer community recognise the absolute importance of all collaborating and working together to achieve our goals.

All About You

We are looking for someone who is:

• Highly organised and detail-oriented – able to manage multiple tasks and meet deadlines.
• Proactive and self-motivated – able to take initiative and problem-solve effectively.
• A strong team player – who can collaborate across different teams and build positive relationships.
• Customer-focused – with excellent communication skills and a commitment to providing a high standard of service.
• IT proficient – with working knowledge of Microsoft Office 365 (Word, Excel, Outlook, SharePoint) and experience using client databases

You will need a working knowledge of the standard Microsoft Office 365 (including Word, Excel, Outlook and SharePoint) and experience of using client databases. You should be self-motivated, flexible and have excellent organisational skills alongside the ability to manage your own workload, prioritise, and collaborate across different teams.

All about our Benefits 
We value our colleagues and have developed a number of benefits in addition to our generous annual leave starting at 25 days + bank holidays, sick pay and local government pension scheme… 

• Access to a range of benefits via our Employee Benefits Platform, including in-store and online discounts as well as our Cycle to Work and Home & Electronics schemes 
• Buy up to 10 days additional annual leave (pro-rata)  
• Access to car lease scheme 
• Take your bank holidays flexibly to better suit your personal circumstances 
• Make Additional Voluntary Contributions (Shared Cost AVCs) to your pension with tax and National Insurance savings 
• Access to development opportunities including apprenticeships to support your personal and professional growth 
• Paid volunteering hours each year so you can make a positive impact on our community during your normal working day 
• Access to our equality, diversity and inclusion network 
• Opportunities to receive Employee Recognition Awards 

All about our Commitments 
We are proud to be an equal opportunities employer, dedicated to fostering diversity, advancing equity, and building an inclusive workplace for everyone. We welcome applications from individuals of all backgrounds and particularly encourage those from underrepresented groups, including disabled people, care leavers, and individuals from minority ethnic communities. Your unique perspectives and experiences are encouraged and valued and will play a vital role in our success. 

We are committed to making our recruitment process as accessible as possible. If you are disabled and require any reasonable adjustments during the application or interview process, please contact pccrecruitment@peterborough.gov.uk  we will work with you to meet your needs. 

Appointment to this post will be subject to the outcome of an Enhanced Disclosure obtained through the Disclosure and Barring Service. The Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff and volunteers to share this commitment.

If you've already applied and completed the recruitment process for this position within the last three months, there's no need to reapply. We really appreciate your interest and thank you for considering us.