Operation Support Assistant

Salary range:
£25,583
Possalaryto
£26,403
Contract Type:
Permanent
Directorate:
Children and Young People
Closing Date:
6 April 2026
Pay Grade:
5
Weekly Hours:
22.20

All about the Role

The Education Safeguarding Team is seeking a highly organised and proactive Operational Support Assistant to play a vital role in ensuring the smooth and efficient running of our education safeguarding administrative processes. This is an exciting opportunity to support a busy, dynamic team dedicated to promoting the safety and wellbeing of children and young people in education settings.

You will provide high‑quality administrative support across a range of safeguarding functions, helping the team respond effectively to schools, multi‑agency partners, and members of the public.

Liaising with colleagues, professionals, and external stakeholders over the phone, and via email, is a key aspect of this role. Excellent communication and customer service skills are essential, along with a strong understanding of confidentiality, sensitivity, and data protection principles.

This role operates on a hybrid working model, combining home‑based working with office collaboration at Sand Martin House in Peterborough

Please note the salary advertise is the FTE. As this role is part time the salary will be pro rata

All about our Team

The Education Safeguarding Team, is a small but incredibly fast pace and busy team. The team provides expert advice, guidance, and support to schools, colleges, and other partners on a wide range of safeguarding matters. This includes responding to concerns, offering consultation, delivering training, and ensuring that education settings understand and fulfil their statutory safeguarding responsibilities. By working closely with social care, multi‑agency partners, and education professionals, the team helps create safe learning environments where children can thrive, and concerns about their welfare are responded to promptly and effectively.

We are a friendly and supportive team and look forward to welcoming a new colleague who shares our commitment to safeguarding children and young people.

All about You

We are looking for someone who is:

- Highly organised and detail‑focused.

- Comfortable working in a fast‑paced environment, able to prioritise tasks, manage sensitive information, and communicate clearly and professionally with a wide range of people.

- Customer-focused – with excellent communication skills and a commitment to providing a high standard of service.

- A strong team player – who can collaborate across different teams and build positive relationships.

All about our Benefits
We value our colleagues and have developed a number of benefits in addition to our generous annual leave starting at 25 days + bank holidays, sick pay and local government pension scheme…

Access to a range of benefits via our Employee Benefits Platform, including in-store and online discounts as well as our Cycle to Work and Home & Electronics schemes
Buy up to 10 days additional annual leave (pro-rata)
Access to car lease scheme
Take your bank holidays flexibly to better suit your personal circumstances
Make Additional Voluntary Contributions (Shared Cost AVCs) to your pension with tax and National Insurance savings
Access to development opportunities including apprenticeships to support your personal and professional growth
Paid volunteering hours each year so you can make a positive impact on our community during your normal working day
Access to our equality, diversity and inclusion network
Opportunities to receive Employee Recognition Awards

All about our Commitments
We are proud to be an equal opportunities employer, dedicated to fostering diversity, advancing equity, and building an inclusive workplace for everyone. We welcome applications from individuals of all backgrounds and particularly encourage those from underrepresented groups, including disabled people, care leavers, and individuals from minority ethnic communities. Your unique perspectives and experiences are encouraged and valued and will play a vital role in our success.

We are committed to making our recruitment process as accessible as possible. If you are disabled and require any reasonable adjustments during the application or interview process, please contact pccrecruitment@peterborough.gov.uk we will work with you to meet your needs.

Appointment to this post will be subject to the outcome of an Enhanced Disclosure obtained through the Disclosure and Barring Service. The Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff and volunteers to share this commitment.

If you've already applied and completed the recruitment process for this position within the last three months, there's no need to reapply. We really appreciate your interest and thank you for considering us.

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