All about the Role 

We're recruiting for an Operations Support Assistant to be the operational heartbeat of Governor Services, working directly with the Governance Lead. You will provide high‑quality administrative, financial and PA support to ensure the smooth running of Governor Services across Peterborough. Key duties include maintaining governor and school records, coordinating training and service communications, managing shared inboxes and trackers, preparing reports, and supporting SLA administration. You will process purchase orders, invoices, refunds and charges to schools using council finance systems, ensuring accurate audit trails and compliance with PCC financial procedures. You will also provide proactive PA support to the Governance Lead, including diary management, meeting coordination, preparing agendas, briefing notes and action logs, and acting as a professional first point of contact for schools and partners. This is a Grade 5 role based at Sand Martin House with hybrid arrangements available and is available for job share.

All about our Team

Governor Services sits within the Children & Young People Directorate and supports governing boards and trusts across the city through clerking, governance advice, training and service coordination. You will join a small, collaborative team that works closely with senior school leaders, governance professionals, councillors and external partners. The team is committed to delivering a modern, professional, efficient governance service that improves outcomes for children and strengthens leadership across Peterborough's education system. Most of our work is coordinated from Sand Martin House, with close links to School Improvement colleagues.

All about You

You will be a friendly, highly organised problem‑solver with experience working in a busy administrative or customer‑facing environment. You will have strong Microsoft 365 skills (Outlook, Excel, Word, Teams, SharePoint) and the confidence to manage multiple tasks at pace. You should bring solid finance administration experience, including raising purchase orders, processing invoices, managing refunds or reconciliations, and maintaining accurate evidence for audit. Strong written and verbal communication skills are essential, along with professionalism, confidentiality and a customer‑focused approach. You must hold at least 3 GCSEs at Grade C/4 or above (or equivalent), including English and Maths. Experience supporting traded services, using local authority finance systems such as Agresso/Unit4, or providing PA/executive support would be advantageous.

All about our Benefits 
We value our colleagues and have developed a number of benefits in addition to our generous annual leave starting at 25 days + bank holidays, sick pay and local government pension scheme… 

• Access to a range of benefits via our Employee Benefits Platform, including in-store and online discounts as well as our Cycle to Work and Home & Electronics schemes 
• Buy up to 10 days additional annual leave (pro-rata)  
• Access to car lease scheme 
• Take your bank holidays flexibly to better suit your personal circumstances 
• Make Additional Voluntary Contributions (Shared Cost AVCs) to your pension with tax and National Insurance savings 
• Access to development opportunities including apprenticeships to support your personal and professional growth 
• Paid volunteering hours each year so you can make a positive impact on our community during your normal working day 
• Access to our equality, diversity and inclusion network 
• Opportunities to receive Employee Recognition Awards 

All about our Commitments 
We are proud to be an equal opportunities employer, dedicated to fostering diversity, advancing equity, and building an inclusive workplace for everyone. We welcome applications from individuals of all backgrounds and particularly encourage those from underrepresented groups, including disabled people, care leavers, and individuals from minority ethnic communities. Your unique perspectives and experiences are encouraged and valued and will play a vital role in our success. 

We are committed to making our recruitment process as accessible as possible. If you are disabled and require any reasonable adjustments during the application or interview process, please contact pccrecruitment@peterborough.gov.uk  we will work with you to meet your needs. 

The Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff and volunteers to share this commitment.

If you've already applied and completed the recruitment process for this position within the last three months, there's no need to reapply. We really appreciate your interest and thank you for considering us.

Robert Turner, Governance Lead,

Peterborough City Council.