The Estates and Facilities Management team at Peterborough City Council,  is currently seeking a dedicated and professional individualto fill the position of Receptionist at Peterborough City Council. This role offers an excellent opportunity to become a pivotal member of a dynamic division committed to delivering outstanding service and support across the organisation.

Role Overview:

As Receptionist, you will serve as the first point of contact for staff, visitors, and clients, ensuring that all interactions are conducted with courtesy and efficiency. You will be responsible for handling enquiries directly from external customers, contractors, staff members and councillors. Your attention to detail, organisational skills, and ability to communicate effectively are essential in maintaining the high standards expected within our team.

Key Responsibilities:

• Warmly welcoming visitors and directing them as appropriate.
• Managing enquiries or redirecting them as needed.
• Assisting with administrative tasks and supporting the wider department as required.
• Upholding confidentiality and professionalism.

We are looking for an individual who demonstrates exemplary communication skills, professionalism, and a commitment to providing excellent customer service. Prior experience in a reception or administrative role will be considered an asset, though a genuine willingness to learn and adapt is equally valued.

All about our Benefits 

We value our colleagues and have developed a number of benefits in addition to our generous annual leave starting at 25 days + bank holidays, sick pay and local government pension scheme… 

• Access to a range of benefits via our Employee Benefits Platform, including in-store and online discounts as well as our Cycle to Work and Home & Electronics schemes 
• Buy up to 10 days additional annual leave (pro-rata)  
• Access to car lease scheme 
• Take your bank holidays flexibly to better suit your personal circumstances 
• Make Additional Voluntary Contributions (Shared Cost AVCs) to your pension with tax and National Insurance savings 
• Access to development opportunities including apprenticeships to support your personal and professional growth 
• Paid volunteering hours each year so you can make a positive impact on our community during your normal working day 
• Access to our equality, diversity and inclusion network 
• Opportunities to receive Employee Recognition Awards 

All about our Commitments 

We are proud to be an equal opportunities employer, dedicated to fostering diversity, advancing equity, and building an inclusive workplace for everyone. We welcome applications from individuals of all backgrounds and particularly encourage those from underrepresented groups, including disabled people, care leavers, and individuals from minority ethnic communities. Your unique perspectives and experiences are encouraged and valued and will play a vital role in our success. 

We are committed to making our recruitment process as accessible as possible. If you are disabled and require any reasonable adjustments during the application or interview process, please contact pccrecruitment@peterborough.gov.uk  we will work with you to meet your needs. 

Appointment to this post will be subject to the outcome of an Enhanced Disclosure obtained through the Disclosure and Barring Service. The Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff and volunteers to share this commitment.

If you've already applied and completed the recruitment process for this position within the last three months, there's no need to reapply. We really appreciate your interest and thank you for considering us.