Are you motivated by solving complex cases, progressing recovery action and making a real impact on council income?
Do you want a role where your knowledge is valued, your judgement trusted, and your development supported?

If so, this is an excellent opportunity to join a high-performing team where you can further develop your technical expertise and broaden your experience in a senior role.

Your responsibilities will include:

• Managing complex Council Tax cases, including amendments, recovery and enforcement activity

• Progressing arrears using a range of recovery methods, including court action, charging orders, bankruptcy and insolvency routes

• Reviewing cases proactively and making informed decisions on next steps, including appropriate write-offs

• Liaising with enforcement agents, solicitors, internal teams and external stakeholders

• Supporting and guiding colleagues with technical queries and complex cases

• Representing the Council in court where required and preparing supporting documentation

• Delivering excellent customer service while handling challenging or sensitive situations

You will be part of a supportive team environment that encourages knowledge sharing, continuous improvement and professional development, with opportunities to expand your technical expertise across the wider revenues service.

Do you have:

- proven experience in Council Tax administration, billing and recovery?

- a strong understanding of recovery and enforcement processes, including court proceedings and advanced recovery action?

- confidence interpreting and applying legislation and policy to complex cases?

- strong communication skills, with the ability to deal effectively with a wide range of customers and stakeholders?

- good organisational skills and the ability to manage competing priorities?

Experience using Capita/MRI One (Academy) Revenues & Benefits systems is desirable (training can be provided).

Broader knowledge of Housing Benefit and Council Tax Support frameworks would be beneficial.

Appointment to this post will be subject to a DBS check obtained through the Disclosure and Barring Service. The Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff to share this commitment.

We value our colleagues and offer a comprehensive benefits package, including:

• Generous annual leave starting at 25 days plus bank holidays
• The option to buy up to 10 additional days' annual leave (pro‑rata)
• Local Government Pension Scheme and sick pay
• Access to our Employee Benefits Platform, including discounts, Cycle to Work and Home & Electronics schemes
• Car lease scheme
• Flexible use of bank holidays
• Additional Voluntary Contributions to your pension (Shared Cost AVCs) with tax and NI savings
• Access to training, apprenticeships and development opportunities
• Paid volunteering hours each year
• Equality, diversity and inclusion networks
• Employee Recognition Awards