We are seeking a proactive, empathetic, and highly organised Traveller Liaison Officer to join our team. This is a vital role focused on supporting Gypsy, Roma, and Traveller (GRT) communities, ensuring positive engagement, access to services, and effective site management.

You will act as the main point of contact between Traveller communities, the local authority, partner agencies, and local residents. Your work will help promote community cohesion, resolve concerns promptly, and support individuals to access essential services including housing, education, health, and welfare.

Key Responsibilities

• Build positive, respectful relationships with Gypsy, Roma, and Traveller communities.
• Provide advice, support, and advocacy to individuals and families accessing local services.
• Support the effective management and upkeep of Traveller sites, reporting issues and ensuring safety and compliance.
• Respond to enquiries and concerns from the public and stakeholders, promoting understanding and fair treatment.
• Maintain accurate case records, site reports, and data to inform service planning.
• Contribute to policies and initiatives aimed at improving outcomes and inclusion for GRT communities.
• Work flexibly, including occasional evenings or weekends based on service needs.

About You

We are looking for someone who is:

• An excellent communicator, able to build trust with diverse communities.
• Empathetic and culturally aware, with a non‑judgemental and person‑centred approach.
• Resilient and calm under pressure, able to manage challenging situations constructively.
• Highly organised, with the ability to work independently and prioritise a varied workload.
• A team player, confident working with internal and external partners.
• Experienced in community engagement.
• A driver with access to a vehicle .

You'll be joining a fantastic, friendly, and highly committed Tenancy Management and Support Team who are passionate about making a difference.
We work collaboratively, supporting each other, sharing knowledge, and celebrating successes together.

The team prides itself on being:

• Supportive – we look out for each other and help one another thrive.
• Positive and solution‑focused – we work creatively to overcome challenges.
• Inclusive – everyone brings something unique, and we value each other's strengths.
• Dedicated to improving lives and strengthening community relationships.

As Traveller Liaison Officer, you'll be a core part of this team. Together, we'll create a service that is compassionate, effective, and truly person‑centred