All about the Role 

A Subject Access Request (SAR) is a request from an individual to see the personal data we hold about them. People often make a SAR so they can understand decisions made about them or their family. SARs can relate to many council services, including children's social care, adult social care, education, Council Tax and benefits.

We must handle SARs in line with data protection law, including the UK GDPR. This means making sure disclosures are accurate and secure, and that we respond within the statutory timeframe. In this role, you will manage a SAR from start to finish: confirm the request is valid, clarify what the customer wants, find the relevant information, and review the records before disclosure. You will also redact information about third parties and anything covered by an exemption, and keep a clear decision log to explain and support those redactions.

This is a key role for our customers because the information we hold can be so important to understanding their life. For example, people with care experience may request their records to understand their time in care, what decisions were made, and to help them piece together their personal history. By handling SARs with care, accuracy and within statutory deadlines, you will be helping people access information that matters to them, improve transparency, and build trust that we treat personal data respectfully and fairly.

All about our Team

The Information Governance team is small in number but has a key role in how the council uses its data and information to deliver services. We are a very busy team, processing upto 300 SARS a year as well as 1400 FOI requests. We are very supportive of each other and the team works very closely together to deliver excellent customer service. We also work closely with colleagues to ensure that they have the right guidance and support to ensure that they can comply with our duties under information rights legislation. This can include areas such as providing advice on information sharing, privacy notices, records managements, security and mitigation of risks.  

All about You

We are looking for someone who:

• has great attention to detail
• has practical knowledge of data protection legislation especially in relation to subject rights
• understands the need for excellent customer service
• has great communication skills
• work as part of a team to ensure success
• can proactively manage and prioritise work

All about our Benefits 
We value our colleagues and have developed a number of benefits in addition to our generous annual leave starting at 25 days + bank holidays, sick pay and local government pension scheme… 

• Access to a range of benefits via our Employee Benefits Platform, including in-store and online discounts as well as our Cycle to Work and Home & Electronics schemes 
• Buy up to 10 days additional annual leave (pro-rata)  
• Access to car lease scheme 
• Take your bank holidays flexibly to better suit your personal circumstances 
• Make Additional Voluntary Contributions (Shared Cost AVCs) to your pension with tax and National Insurance savings 
• Access to development opportunities including apprenticeships to support your personal and professional growth 
• Paid volunteering hours each year so you can make a positive impact on our community during your normal working day 
• Access to our equality, diversity and inclusion network 
• Opportunities to receive Employee Recognition Awards 

All about our Commitments 
We are proud to be an equal opportunities employer, dedicated to fostering diversity, advancing equity, and building an inclusive workplace for everyone. We welcome applications from individuals of all backgrounds and particularly encourage those from underrepresented groups, including disabled people, care leavers, and individuals from minority ethnic communities. Your unique perspectives and experiences are encouraged and valued and will play a vital role in our success. 

We are committed to making our recruitment process as accessible as possible. If you are disabled and require any reasonable adjustments during the application or interview process, please contact pccrecruitment@peterborough.gov.uk  we will work with you to meet your needs. 

If you've already applied and completed the recruitment process for this position within the last three months, there's no need to reapply. We really appreciate your interest and thank you for considering us