We are looking for an enthusiastic and motivated Council Tax Officer to join our Shared Transactional Services team and contribute to the accurate Billing of Council Tax liability.

Do you enjoy problem solving, working within a team and delivering excellent customer service?

Are you looking to grow or commence your journey in Local Taxation?

All about the Role 

This is an exciting opportunity for an ambitious & keen individual, ideally with experience using MARI Academy & Information@Work. You will be reporting to the Council Tax Billing Team Leader, you will be opening & closing accounts, assessing discounts & exemptions and resolving a variety of customer enquiries.

You will work with the team to communicate effectively both internally & externally working towards our goal of keeping our records accurate & up to date.

A key part of the role is a sharp eye for detail towards the accurate billing of Council Tax. 

Key Responsibilities

• Process information received in respect of Council Tax and using Information@Work and MRI Academy software to ensure the production of accurate bills and/or invoices. 
• To make decisions on and process amendments in line with Council Tax legislation to accounts, including more complex areas of discounts and exemptions. 
• Maintain accurate records and prepare written communications to the customer and other organisations to obtain information and in response to enquiries. 
• Liaise with other sections/departments of the council, external organisations, stakeholders and customers as appropriate. 
• Identify appeals against liability and refer to senior officers as necessary.
• Deal with refunds, write-offs, credit and debit memos and make recommendations for appropriate authorisation. 
• Deal with correspondence returned to the service as undelivered taking appropriate action to trace the debtor. 

All about our Benefits 
We value our colleagues and have developed a number of benefits in addition to our generous annual leave starting at 25 days + bank holidays, sick pay and local government pension scheme… 

• Access to a range of benefits via our Employee Benefits Platform, including in-store and online discounts as well as our Cycle to Work and Home & Electronics schemes 
• Buy up to 10 days additional annual leave (pro-rata)  
• Access to car lease scheme 
• Take your bank holidays flexibly to better suit your personal circumstances 
• Make Additional Voluntary Contributions (Shared Cost AVCs) to your pension with tax and National Insurance savings 
• Access to development opportunities including apprenticeships to support your personal and professional growth 
• Paid volunteering hours each year so you can make a positive impact on our community during your normal working day 
• Access to our equality, diversity and inclusion network 
• Opportunities to receive Employee Recognition Awards 

All about our Commitments 
We are proud to be an equal opportunities employer, dedicated to fostering diversity, advancing equity, and building an inclusive workplace for everyone. We welcome applications from individuals of all backgrounds and particularly encourage those from underrepresented groups, including disabled people, care leavers, and individuals from minority ethnic communities. Your unique perspectives and experiences are encouraged and valued and will play a vital role in our success. 

We are committed to making our recruitment process as accessible as possible. If you are disabled and require any reasonable adjustments during the application or interview process, please contact pccrecruitment@peterborough.gov.uk  we will work with you to meet your needs. 

If you've already applied and completed the recruitment process for this position within the last three months, there's no need to reapply. We really appreciate your interest and thank you for considering PCC.