All about the Role 

We are looking for an organised and customer-focused person to join our team and play a key role in supporting the work of the Information Governance team.

The role will log incoming requests accurately, ensuring all required details are captured and tracked through to completion. You will need to validate and acknowledge requests as well as identify, locate and retrieve relevant records across council systems. This may mean locating records from children's social care, adult social care or education which can contain very sensitive personal data. You will need to ensure that this is handled securely and confidentially whilst making  these records to be ready for review. You will need to organise and name files as well as removing duplicates where possible so that our team can quickly and efficiently prepare these for disclosure. You will also need to respond to customer queries by phone/email, using clear and professional language and signposting to guidance where appropriate.

All about our Team

The Information Governance team is small in number but has a key role in how the council uses its data and information to deliver services. We are a very busy team, processing upto 300 SARS a year as well as 1400 FOI requests.

We are very supportive of each other and the team works very closely together to deliver excellent customer service. We also work closely with colleagues to ensure that they have the right guidance and support to ensure that they can comply with our duties under information rights legislation. This can include areas such as providing advice on information sharing, privacy notices, records managements, security and mitigation of risks.

All about You

We are looking for someone who has:

• Strong attention to detail and confidence working with structured processes and checklists.
• Excellent written and verbal communication skills, with the ability to explain what's needed and manage expectations.
• Good organisational skills and ability to manage competing priorities and deadlines.
• Ability to use Microsoft Office (Outlook, Word, Excel) and learning new systems quickly.
• Ability to handle sensitive or confidential information discreetly and in line with policies.

For application support and guidance, book a slot with Tom: Book here 

All about our Benefits 

We value our colleagues and have developed a number of benefits in addition to our generous annual leave starting at 25 days + bank holidays, sick pay and local government pension scheme… 

• Access to a range of benefits via our Employee Benefits Platform, including in-store and online discounts as well as our Cycle to Work and Home & Electronics schemes 
• Buy up to 10 days additional annual leave (pro-rata)  
• Access to car lease scheme 
• Take your bank holidays flexibly to better suit your personal circumstances 
• Make Additional Voluntary Contributions (Shared Cost AVCs) to your pension with tax and National Insurance savings 
• Access to development opportunities including apprenticeships to support your personal and professional growth 
• Paid volunteering hours each year so you can make a positive impact on our community during your normal working day 
• Access to our equality, diversity and inclusion network 
• Opportunities to receive Employee Recognition Awards 

All about our Commitments 

We are proud to be an equal opportunities employer, dedicated to fostering diversity, advancing equity, and building an inclusive workplace for everyone. We welcome applications from individuals of all backgrounds and particularly encourage those from underrepresented groups, including disabled people, care leavers, and individuals from minority ethnic communities. Your unique perspectives and experiences are encouraged and valued and will play a vital role in our success. 

We are committed to making our recruitment process as accessible as possible. If you are disabled and require any reasonable adjustments during the application or interview process, please contact pccrecruitment@peterborough.gov.uk  we will work with you to meet your needs. 

Appointment to this post will be subject to the outcome of an Enhanced Disclosure obtained through the Disclosure and Barring Service. The Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff and volunteers to share this commitment.

If you've already applied and completed the recruitment process for this position within the last three months, there's no need to reapply. We really appreciate your interest and thank you for considering us.