All about the Role 

The Revenues and Benefits Service has a vital role in the billing, collection and recovery of Council Tax, Business Rates and Sundry Debt (Accounts Receivable).

We currently have an opportunity to join our Accounts Receivable team as a Senior Sundry Debt Officer, reporting to the Local Taxation Manager.

You will be responsible for all debt recovery activity within the Sundry Debt Team, delivering an effective and efficient service that maximises income collection for the Council. This work must be carried out in line with relevant legislation and internal council policies. You will work closely with stakeholders to ensure the service remains customer‑focused, compliant, and achieves strong results.

All about our Team

You will have line management responsibility for a team of five Sundry Debt Officers. The team's core purpose is to maximise income collection across the council whilst maintaining a fair, consistent, and customer‑focused approach. The team balances firm recovery action with a strong commitment to customer service and efficient administrative processes to ensure payments are allocated accurately and in a timely manner. The team regularly engage with internal departments, external partners, and customers to resolve issues, agree repayment plans, and escalate cases where appropriate.

All about You

You will be an experienced debt recovery professional with a strong understanding of legislation, policies and best practice that underpin effective income collection, ideally  within a local authority setting. You bring a confident, structured approach to managing complex caseloads and are comfortable making sound, evidence‑based decisions, including when recommending further enforcement action or write‑offs.

You are organised, methodical and able to plan and prioritise your workload while supporting a team working to tight deadlines in a performance‑driven environment. You communicate clearly and professionally with a wide range of customers, from private individuals to businesses and internal departments, adapting your style to suit the audience and ensuring fair and consistent outcomes.

As a line manager, you are supportive, approachable and committed to developing others. You know how to motivate a team, set clear expectations and provide constructive coaching to help officers deliver strong results. You foster a positive working culture built on collaboration and continuous improvement.

You are confident using invoice processing and case management systems, with strong attention to detail and a commitment to maintaining accurate data. You will be fluent in the interpretation of data and able to summarise this to a target audience as necessary. Experience using the Unit 4 system is desirable, but training will be provided for the right candidate.

All about our Benefits 
We value our colleagues and have developed a number of benefits in addition to our generous annual leave starting at 25 days + bank holidays, sick pay and local government pension scheme… 

• Access to a range of benefits via our Employee Benefits Platform, including in-store and online discounts as well as our Cycle to Work and Home & Electronics schemes 
• Buy up to 10 days additional annual leave (pro-rata)  
• Access to car lease scheme 
• Take your bank holidays flexibly to better suit your personal circumstances 
• Make Additional Voluntary Contributions (Shared Cost AVCs) to your pension with tax and National Insurance savings 
• Access to development opportunities including apprenticeships to support your personal and professional growth 
• Paid volunteering hours each year so you can make a positive impact on our community during your normal working day 
• Access to our equality, diversity and inclusion network 
• Opportunities to receive Employee Recognition Awards 

All about our Commitments 
We are proud to be an equal opportunities employer, dedicated to fostering diversity, advancing equity, and building an inclusive workplace for everyone. We welcome applications from individuals of all backgrounds and particularly encourage those from underrepresented groups, including disabled people, care leavers, and individuals from minority ethnic communities. Your unique perspectives and experiences are encouraged and valued and will play a vital role in our success. 

We are committed to making our recruitment process as accessible as possible. If you are disabled and require any reasonable adjustments during the application or interview process, please contact pccrecruitment@peterborough.gov.uk  we will work with you to meet your needs. 

Appointment to this post will be subject to the outcome of an Enhanced Disclosure obtained through the Disclosure and Barring Service. The Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff and volunteers to share this commitment.

If you've already applied and completed the recruitment process for this position within the last three months, there's no need to reapply. We really appreciate your interest and thank you for considering us.