About the role

Working closely with the Coordinator, you will deliver a great reception and customer service experience, acting as the first point of contact for learners and visitors. You'll provide comprehensive administrative support across curriculum areas, helping the service meet its funding, quality and performance targets.

No two days are the same. From welcoming visitors and responding to enquiries to supporting enrolments, processing payments and maintaining essential records, you'll help ensure the smooth day-to-day running of the service.

What You'll Be Doing

· Providing high-quality administrative support to curriculum teams, ensuring information is accurate and deadlines are met.

· Delivering a professional reception service, handling telephone and face-to-face enquiries, welcoming visitors and supporting learner enrolments.

· Processing payments, maintaining invoicing records, creating purchase requisitions and raising sales invoices.

· Acting as a key communication link between learners, tutors, managers and other departments.

· Assisting with the production and distribution of publicity materials and supporting promotional activities.

· Coordinating room bookings and allocations for internal and external customers.

· Welcoming corporate clients and ensuring they receive a positive and professional experience.

· Receiving, sorting and distributing incoming mail.

· Maintaining a tidy, organised and professional working environment.

· Providing holiday and sickness cover where required and supporting wider team activities.

· Working flexibly, including occasional evening and weekend work, to meet the needs of the service.

About You

We're looking for someone who is organised, customer-focused and able to work independently with a high degree of accuracy. You'll have excellent communication skills, strong administrative abilities and a commitment to delivering outstanding service. You will enjoy working in a busy environment, managing multiple priorities and building positive relationships with a wide range of people.

Why Join Us?

You'll be part of a supportive team that is committed to delivering high-quality learning opportunities within the community. We are passionate about creating an inclusive environment where everyone can thrive and where excellent customer service is at the heart of everything we do.

As part of the role, you'll contribute to safeguarding children and vulnerable adults, promoting equality, diversity and inclusion, supporting continuous improvement and maintaining the high standards expected across the service. You'll also be encouraged to undertake continuing professional development to further enhance your skills and career.

If you should have any additional questions on the role please email cathy.murthwaite@peterborough.gov.uk

Provisional Interview date week commencing 2nd September

Our Benefits 

We value our colleagues and have developed a number of benefits in addition to our generous annual leave starting at 25 days + bank holidays, sick pay and local government pension scheme… 

• Access to a range of benefits via our Employee Benefits Platform, including in-store and online discounts as well as our Cycle to Work and Home & Electronics schemes 
• Buy up to 10 days additional annual leave (pro-rata)  
• Access to car lease scheme 
• Take your bank holidays flexibly to better suit your personal circumstances 
• Make Additional Voluntary Contributions (Shared Cost AVCs) to your pension with tax and National Insurance savings 
• Access to development opportunities including apprenticeships to support your personal and professional growth 
• Paid volunteering hours each year so you can make a positive impact on our community during your normal working day 
• Access to our equality, diversity and inclusion network 
• Opportunities to receive Employee Recognition Awards 

Our Commitments

 
We are proud to be an equal opportunities employer, dedicated to fostering diversity, advancing equity, and building an inclusive workplace for everyone. We welcome applications from individuals of all backgrounds and particularly encourage those from underrepresented groups, including disabled people, care leavers, and individuals from minority ethnic communities. Your unique perspectives and experiences are encouraged and valued and will play a vital role in our success. 

We are committed to making our recruitment process as accessible as possible. If you are a person who has or considers yourself to have a disability and you require reasonable adjustments to the application or interview process, please contact pccrecruitment@peterborough.gov.uk.

Appointment to this post will be subject to the outcome of an Enhanced Disclosure obtained through the Disclosure and Barring Service. The Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff and volunteers to share this commitment.

If you've already applied and completed the recruitment process for this position within the last three months, there's no need to reapply. We really appreciate your interest and thank you for considering us.